Frequently Asked Questions

You ask… We answer! If you have a question that’s not answered below, please send us an email or message us through Facebook and we’ll get back to you as soon as possible.

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So… What is an Escape Room? Is it different than a Puzzle Room?


Think of it this way: in a puzzle room, you are typically on the hunt for a treasure. In an escape room, your objective is to get out of the room, usually through a different door than you came in.  In both types of room, the concepts are the same: collaborative problem solving in an interactive environment.

Am I actually locked inside a room?

We will never lock you inside of a room. You will always have the ability to leave the game at any time, but the countdown in your room will not stop.

Is it dark inside the Room? Is it scary? Is it dangerous?

Our themes are fun, family and child friendly. And, don’t worry, there is no element of danger involved. The atmosphere of each adventure is set to match its theme so, while some rooms may be dimmer than others, you will never be in the dark or be unable to see.

What happens if we do not solve all of the puzzles?

Time permitting, if the clock counts down and you did not solve the game, then we’ll give you the option of walking through the rest of the puzzles. Of course, you may want to try the room again… In that case we’ll congratulate you on your successes and welcome you back anytime.

I’m stumped…Can I get a hint?

Yes, absolutely! Each game will allow you to request hints as needed!

So can I just stop by and play? How does it work?


While we may be able to offer walk in availability, it is strongly recommended that you book online to ensure your spot is reserved. Then it’s just a matter of picking your team and showing up!

What time should I arrive?

We request that you arrive no earlier than 5-10 minutes ahead of your scheduled start time.

How many people do I need to play the game?

Depending on the game you are going to play, we recommend teams of 3-6 individuals.

Will there be other people in the room with us?

No. Only your identified team members will be playing the game with you.

What is the age restriction?

Complex Rooms is proud to offer rooms that will appeal to almost any age group. Please refer to each individual adventure for age recommendations.

Do I need to bring anything with me?

No extra equipment or accessories are required. Just your wits!

This sounds awesome! Is there anything else I should know?


Puzzle & Escape Rooms can be addictive, so be forewarned! The good news is that there are actually a lot of really great rooms in the Waterloo, Guelph and Kitchener area, which you should definitely check out!  Here are a few more helpful tidbits:

What A cool thing to share! Can I take pictures inside the room?

In order to protect our trade secrets, we do not allow recording of any kind in our rooms.

This is fantastic! I want everyone to experience this. Do you sell Gift Certificates?

Indeed we do! Available in any denomination you like.

You Guys Seem Like A Lot Of Fun, Are You Hiring?

Open positions will be announced through social media. If you are interested in a position, we are always accepting resumes.

How do you test your new games? Do you need Testers?

All games are tested by participants at varying skill levels. When in testing mode for a new game we may send out a call through social media. Checkout the posts on our Facebook Page for updates.